Credit and Delivery Policies

Credit Terms

We accept orders placed with VISA, MasterCard and American Express®. This allows new customers to be setup and orders shipped quickly. It's one more way that DecoPac helps to keep you "On Top of the World's Best Selling Cakes®".

DecoPac extends 30-day credit to qualified customers.

Fast, FREE Delivery

We ship all packages via FedEx Ground service. DecoPac has no minimum order requirements. Standard shipping for orders less than $75 is $7. If your order totals $75 or more, your packages qualify for our FREE FedEx Ground service delivery: your order will be shipped freight-prepaid, right to your bakery, anywhere in the continental U.S. This is the lowest FREE freight minimum in the industry.

DecoPac is committed to providing you with the best service in the industry. We make every effort to pick, pack and dispatch orders within 24 hours of their receipt. FedEx Ground Service offers dependable package delivery in the 48 contiguous United States, within four business days or less.

We are pleased to announce our new "Expedited Service" option. This Expedited Service reduces your delivery time by ONE DAY by making sure your order leaves DecoPac the SAME DAY it is placed. This means, if you place your order prior to 2:00 p.m. Central Time, Monday through Friday, and request Expedited Service, your order will leave DecoPac that same day via FedEx Ground. The incremental charge for this Expedited Service is $7.00.

Due to rising costs for home delivery, DecoPac will be adding a $3.00 incremental charge to all orders shipped to a residential address.

For even faster service, ask our customer service representatives about our overnight (only available to certain major markets), 2-Day or 3-Day FedEx Air option. The incremental charge for this upgrade will be based upon the size of your order and the service requested. All charges will be quoted to you at the time you place your order.

Product Returns

To facilitate the handling of returns, please follow these easy steps:
  1. Call DecoPac Customer Service (1-800-DECOPAC/1-800-332-6722) for a Return Authorization Number. Note this number on your return.
  2. Specify "replacement" or "credit" with the returned merchandise, and ship to:

    DecoPac, Inc.
    Attn: RETURNS
    3500 Thurston Avenue
    Anoka, Minnesota 55303
While we do everything we can to accommodate your changing needs, there are a few rules we can't avoid:
  1. To ensure food safety, edible products may NOT be returned, except in the case of a quality defect.
  2. To ensure food safety, only unopened complete boxes of non-edible products may be returned. Such products returned within 90 days of shipment will receive full credit; products returned after 90 days will be subject to a 25% restocking fee.
  3. DecoPac will NOT accept returns of seasonal or holiday items or PhotoCake® hardware.
  4. DecoPac will NOT accept returns of products not featured in our current catalog.

That's it; we'll take care of the rest!

Freight Claims

Our hassle-free freight claims procedure makes your life even easier. Just call DecoPac Customer Service (1-800-DECOPAC/1-800-332-6722) to report any problems incurred during shipping; we'll make it right, right away.

All freight claims must be made within seven (7) days of receipt.