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PhotoCake® IV
Care & Maintenance
Controller
- Please have the PhotoCake® IV system plugged into a grounded dedicated outlet to provide optimal performance. If no such outlet is available, please ensure that the system is plugged directly into an outlet by itself and away from all large appliances (bug zappers, label makers, walk-in freezers/refrigerators, etc.).
- Never power the system on/off by the Surge-Protected Power Strip.
- Always keep your system covered when not in use.
- To clean the Controller, use a mild glass cleaner on a soft, clean cloth. Never apply or spray liquids directly onto the Controller.
- Do not use pen tips or pointed objects on the Touchscreen as they could damage the screen. For best results, always use the stylus that is included with your PhotoCake® IV system.
Troubleshooting
Controller
Power Button is not illuminating blue once it is pressed
- Verify the Blue “B” labeled power cable is securely connected to the back on the PhotoCake® IV Controller and into the Surge Protected Power Strip.
Controller will not power off by selecting the Shut Down Button
- Press and release the blue illuminated power button located on the front of the Controller. Never power the system on/off by the Surge-Protected Power Strip.
PhotoCake® Charlie is stating that he cannot find the chosen digital media source
- Remove the chosen digital media source (CD, SD Card, Thumb Drive, etc.), and insert it again to make sure it is making a secure connection.
Touchscreen
Touchscreen does not respond
- Make sure the Green labeled USB cable is connected to the Green labeled USB port on the back of the Controller.
Touchscreen is displaying something other than what was selected
- Recalibrate the Touchscreen.
- Select Settings.
- Select Display Settings.
- Select Touchscreen Calibration and follow the on-screen instructions.
Touchscreen displays one of the following: VIDEO or VIDEO 2
- Press the PC/AV button on the lower right side of the Touchscreen until is displays PC in the upper right corner.
Touchscreen is displaying a “No Signal” message
- Make sure the Blue Labeled VGA cable is secure on the Touchscreen and Controller.