DO NOT TURN OFF YOUR PHOTOCAKE® SYSTEM AT THE POWER STRIP.
This may cause the PhotoCake® System to fail when the system is turned
back on.
Printer Will Not Print
Check to insure the tension lever on the front of the printer is set on the
"Envelope" icon (down) and the feed tray extension is fully extended.
The Power Light Flashes Orange - indicating error codes.
- When an error occurs, the power light flashes orange. The number of orange
flashes, followed by a long green flash, will indicate the cause of the problem.
Two orange flashes: Paper jam.
- If no paper is loaded into the auto sheet feeder or if
the paper is not loaded correctly, set the paper correctly and press
the "Resume" button to continue printing.
Three orange flashes: Paper jam.
- If paper has jammed in the printer, carefully remove
the jam and press the Resume button to continue printing.
Four orange flashes: A tank inside the BJ (Bubble Jet) cartridge (print head) is out
of ink.
- Replace the empty tank and press the "Resume" button to continue printing.
Five orange flashes: Cartridge is not installed properly.
- Remove and reseat the cartridge (both cartridges for the
S450) correctly. Make sure to remove the protective cap and tape. Make
sure the blue locking lever is locked down securely.
Six orange flashes: Cartridge (print head) is not installed.
- Remove and reseat the cartridge (both cartridges for the S450) correctly.
Make sure the protective cap and tape have been removed. Make sure the
blue locking lever is locked down securely.
Seven orange flashes: Cartridge (print head) is defective.
- Remove the cartridge (both cartridges for the S450) and check that
the contacts on the cartridge and cartridge holder are clean. Make sure
the protective cap and tape have been removed and reinstall the cartridge.
If the error occurs again after you resume operation, you may need to
replace the cartridge print head.
Eight orange flashes: Waste ink absorber almost full.
- The printer has a built-in waste ink absorber to hold the ink that
is consumed during print head cleaning. Press the "Resume" button to skip
the error so you can continue printing.
Media will not feed into the Printer.
- Make sure the Printer is set on the "Envelope" icon and not on the "Letter"
icon.
- Raise the extension on the back of the printer. This will hold the media
upright.
- Look for any obstruction in the paper feed slot on the back of the printer.
- Open the Printer lid and clean off any excess ink on the rollers.
- Make sure leading wax paper edge on Printables is no more than 1/8 inch
long.
- The light on the top of the printer should be solid green before starting
to print and flashing green while printing.
Run a color test each day that you are going to use the PhotoCake®
system:
If white lines are visible, you need to:
- Prime the cartridge with the suction bulb
- Refill the cartridge (each cartridge can be refilled 2 times). Be careful
not to over fill.
- Replace the cartridge.
- Clean the cartridge service tray weekly.
System says the print process is completed, but no
print was produced.
Be sure to follow the print procedure:
- Turn on the system
- Feed the media into the printer by pressing "Feed Backward" until the media
is halfway into the printer. Press "Load".
- Wait until the load process has completed and the cartridge are back
in the station. Touch "Print".
- If you touch the print button before the load process is completed, the
system will go off line and the green light will remain flashing on the
printer. No print will be produced.
Printer light is flashing.
The printer is off line.
- Turn off the printer by disconnecting the power source at the back of
the printer (red letter "A"). Reconnect the power source and wait for the
cartridge to return to the service station.
The scanner is not auto-detecting the photos, it prints
the same size as the photo:
Clean both the lid and glass of the scanner.
- If the inside lid of the scanner is white and has any visible color marks on
it, remove the marks by cleaning it.
- If the lid of the scanner is black and has any visible marks on it, remove
the marks.
You need to have a current order form for each order.
- Load a piece of paper into the printer
- Touch Image Library > touch "Print Order Form" (follow the system instructions
on the PhotoCake® touch screen).
- Call 1-800-DECOPAC to place your order.
- Enter your NEW PIN numbers into the PhotoCake® system immediately.
PhotoCake®, PhotoCake® II and PhotoCake® III are trademarks of Decopac, Inc.
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