Becoming a Customer
To become a DecoPac customer, you must provide your business Federal Tax Identification number. Set up your account today to begin ordering online.
To reset your password, go to "Forgot my Password" and you will be emailed a temporary password, which you can then change if desired. For any other account issues, call 1-800-DECOPAC (1-800-332-6722) and a Customer Service Representative will be glad to assist you.
FedEx Ground Service shipping is FREE within the continental U.S. for orders totaling $75 or more. Standard shipping for orders less than $75 is $7. See our Shipping page for more information.
Orders & Returns
Call DecoPac Customer Service at 1-800-DECOPAC (1-800-332-6722) for a Return Authorization Number.
Note this number on your return. Please see Payments & Returns for more information and instructions.
*Orders taken Saturday or Sunday will ship on Monday. **Excludes PhotoCake® Return-to-Depot components. FedEx® service marks used by permission.
Customers in Canada
At this time, we are unable to process web orders for businesses located in Canada. If you are interested in purchasing any of our cake decorating products, please contact one of our Canadian Distributors.