Free shipping on all orders over $75

Customer Service

Becoming a Customer

To become a DecoPac customer, you must provide your business Federal Tax Identification number. Set up your account today to begin ordering online.

Account Help

To reset your password, go to "Forgot my Password" and you will be emailed a temporary password, which you can then change if desired. For any other account issues, call 1-800-DECOPAC (1-800-332-6722) and a Customer Service Representative will be glad to assist you.


FedEx Ground Service shipping is FREE within the continental U.S. for orders totaling $75 or more. Standard shipping for orders less than $75 is $7. See our Shipping page for more information.

Orders & Returns

Call DecoPac Customer Service at 1-800-DECOPAC (1-800-332-6722) for a Return Authorization Number. 

DecoPac Customer Support

Note this number on your return. Please see Payments & Returns for more information and instructions.

*Orders taken Saturday or Sunday will ship on Monday.  **Excludes PhotoCake® Return-to-Depot components. FedEx® service marks used by permission.

Customers in Canada

At this time, we are unable to process web orders for businesses located in Canada. If you are interested in purchasing any of our cake decorating products, please contact one of our Canadian Distributors.

DecoPac, Inc

3500 Thurston Avenue
Anoka, Minnesota 55303

Español: 1-800-898-3063
Fax: 763-502-0534

Customer Service Hours:

Monday - Friday: 7am-7pm CST
Saturday: 7am-2pm CST
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