Payment & Return Policies

We accept orders placed with VISA, MasterCard® and American Express®. This allows new customers to be set-up and have orders shipped quickly. It's one more way that DecoPac helps to keep you "On Top of the World's Best Cakes®."

DecoPac extends Net 30-day credit to qualified customers who:

• Complete and sign the DecoPac credit application.
• Meet the credit requirement based on the information provided in the policy.

• All terms are NET 30-days.
• All past-due invoices may be subject to interest charges.
• Post-dated checks are not accepted.

All prices are quoted in U.S. dollars, F.O.B. Minneapolis, Minnesota, and are subject to change without notice.

All invoice errors should be reported immediately by calling 1-800-DECOPAC. Customer Support will assist in resolving the error. If a credit is issued, the credit amount may be deducted from the related invoice.

Any NSF check returned will be charged a fee of $30 (or current rate permitted by law).

RETURN POLICY

DecoPac accepts returns on most items within 30 days of purchase. While we try to meet your needs, there are a few policies we must enforce:

• All returns must be pre-approved by DecoPac. A Return Authorization Number must be obtained from our Customer Support Department prior to sending your order back to us. Without a Return Authorization Number we will not accept your package, and you will not be eligible for a refund. The Return Authorization Number must be noted on your return along with your customer number. Ship package(s) to:

DecoPac, Inc.
Attn: RETURNS
Return Authorization Number
3500 Thurston Avenue
Anoka, MN 55303

• To ensure product safety, the item you wish to return must be unopened, in original undamaged packaging, and in resaleable condition. Such products returned within 30 days of shipment will receive full credit. We cannot accept returns after 30 days from date of invoice.
• Not all items may be returned for a refund. The following are non-returnable:
  • Opened packages
  • Items not featured in our current catalog
  • Edible items
  • Seasonal/holiday items
  • Limited time only items
  • PhotoCake® hardware
  • Custom orders
• Original shipping costs will not be refunded. The customer is responsible for all return shipping costs unless otherwise noted by Customer Support.
• Processing the return may take up to three weeks after receiving and will be credited to the original payment method used.

Call our Customer Support Department to report any problems incurred during shipping. Freight claims must be made within 7 days of receipt.

• If your package has been shipped by FedEx and arrives damaged, you have two different options: If the driver is still present at the time of the delivery you can refuse it and contact our Customer Support Department immediately. If the driver is not present when you receive your package, contact our Customer Support Department to replace the item or receive a credit.
• If your freight shipment arrives and it is visibly damaged, you must state the nature of the damage on the shipping invoice before the driver leaves. Then contact our Customer Support Department immediately.