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Payment & Return Policies


Credit Card

Payment Options

We accept orders placed with VISA, MasterCard® and American Express®. This allows new customers to be set-up and have orders shipped quickly. It's one more way that DecoPac helps to keep you "On Top of the World's Best Cakes®."



Credit Terms

DecoPac extends 30-day credit to qualified customers who:

  • Complete and sign the DecoPac credit application.
  • Meet the credit requirement based on the information provided in the policy.

A Word About Pricing

All prices in this catalog are quoted in U.S. dollars, F.O.B. Minneapolis, Minnesota, and are subject to change without notice.

Invoice Error Discrepancies

  • All terms are NET 30.
  • All past-due invoices may be subject to interest charges.
  • Post-dated checks are not accepted.

All invoice errors should be reported immediately by calling 1-800-DECOPAC. Customer Service will assist in resolving the error. If a credit is issued, the credit amount may be deducted from the related invoice.

Non-Sufficient Funds (NSF) Checks

Any NSF check returned will be charged a fee of $30 (or current rate permitted by law).

Return Policies

While we do everything we can to accommodate your changing needs, there are a few policies we must enforce:

  1. All returns must be pre-approved by DecoPac.
  2. To ensure food safety, edible products may NOT be returned, except in the case of a quality defect.
  3. To ensure product safety, only complete, unopened boxes of nonedible products in undamaged original packaging may be returned. Such products returned within 90 days of shipment will receive full credit; products returned after 90 days will be subject to a 25% restocking fee.
  4. DecoPac will NOT accept returns of seasonal or holiday items or PhotoCake® hardware.
  5. DecoPac will NOT accept returns of products not featured in our current catalog.

Product Returns

For prompt handling, call Customer Service (1-800-DECOPAC) for a Return Authorization Number. Note this number on your return along with your customer number.

Freight Claims

Call DecoPac Customer Service (1-800-DECOPAC) to report any problems incurred during shipping. We’ll make it right, right away. Freight claims must be made within 7 days of receipt.

DecoPac, Inc. will notify the customer when the NSF check is received. It must be made good within 5 days by cashier’s check, money order or credit card. Once a NSF check is received, credit privileges are revoked and all future orders must be paid by COD or credit card.