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PhotoCake For Cake Decorations

Copy Confections® Frequently Asked Questions

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Quickly find answers to common questions with your PhotoCake Print on Demand System.


PRINTER - Canon iP7220

Why is there a flashing orange light on my Canon iP7220 Printer?

A flashing orange light indicates an error with your printer. The number and pattern of the orange flashes can alert you to the type of error. For your reference, below is a list of common error messages. If you are unable to recognize the pattern of orange flashes or the error message itself, contact PhotoCake Technical Support at 1-855-441-6197 for more assistance.

  • 1 Flash, or White and Orange lights both flashing - Carriage Error - Contact PhotoCake Technical Support at 1-855-441-6197.
  • 2 Flashes - Out Of Paper - Insert the edible paper, then press the resume button to continue printing.
  • 3 Flashes - Paper Jam - Open the lid of the Canon iP7220 Printer and inspect it for any visible obstructions that could be causing the paper jam. If located, remove any obstructions. Restart the printer and see if the error message has disappeared.
  • 4 Flashes - Ink Tank Missing/Empty – Open the lid of the printer to ensure you have each ink cartridge inserted. If one or more of the ink cartridges are empty, please replace them, close the lid of the printer and wait for the printer power light to return to a solid white.
  • 5 Flashes – Printhead Defective or Not Installed – Open the lid of the printer and see if the printhead is inserted into the ink carriage. If the printhead is in the carriage, all the light indicators will be illuminated on the ink cartridges. Once this is verified and if the error continues, please replace the printhead.
  • 6 Flashes - Inner Cover Is Open - Close the inner cover, power the printer off and then power it back on.
  • 7 Flashes - Ink Tank Not Installed Correctly – Open the lid of the printer and check for the flashing indicator lights on your ink cartridges. If any are flashing, they may be in the incorrect slot.
  • If you have eight (8) or more white flashes on your Canon iP7220 Printer, please contact PhotoCake Technical Support at 1-855-441-6197.
Am I able to use any ink with the iP7220 Printer?

No. You should only use DecoPac authorized edible ink, as it has been specifically designed for optimal performance for your printer and software.

If I have a Copy Confection system, will the iP7220 printer work if I converted to the PhotoCake® system?

Yes. The iP7220 Printer is fully compatible with the PhotoCake® system software.

Am I able to use any type of edible paper with the iP7220 Printer?

No. You can use any edible paper available from DecoPac or an authorized DecoPac distributor. Using other brands of edible paper can cause problems with your printer and possibly void your warranty.

Does the iP7220 Printer have a removable printhead?

Yes, the printhead in the iP7220 is removable. Please ensure you are following proper maintenance recommendations and replacing the printhead periodically to keep your printer functioning correctly.

How often does the printhead need to be replaced in the iP7220 Printer?

We recommend that the printhead be replaced two (2) to three (3) times per year.

If I need to replace my iP7220 Printer, will I get the same model of printer?

Yes. The iP7220 is current printer for both new systems and replacements.

PRINTER - Canon iP4820

Why is there a flashing orange light on my Canon iP4820 Printer?

A flashing orange light indicates an error with your printer. The number and pattern of the orange flashes can alert you to the type of error. For your reference, below is a list of common error messages. If you are unable to recognize the pattern of orange flashes or the error message itself, contact PhotoCake Technical Support at 1-855-441-6197 for more assistance.

  • 1 Flash, or Green and Orange lights both flashing - Carriage Error - Contact PhotoCake Technical Support at 1-855-441-6197.
  • 2 Flashes - Out Of Paper - Insert the edible paper, then press the resume button to the left of the orange light to continue printing.
  • 3 Flashes - Paper Jam - Open the lid of the Canon iP4820 Printer and inspect it for any visible obstructions that could be causing the paper jam. If located, remove any obstructions. Restart the printer and see if the error message has disappeared.
  • 4 Flashes - Ink Tank Missing/Empty – Open the lid of the printer to ensure you have each ink cartridge inserted. If one or more of the ink cartridges are empty, please replace them, close the lid of the printer and wait for the printer power light to return to a solid green.
  • 5 Flashes – Printhead Defective or Not Installed – Open the lid of the printer and see if the print head is inserted into the ink carriage. If the printhead is in the carriage, all the light indicators will be illuminated on the ink cartridges. Once this is verified and if the error continues, please replace the printhead.
  • 6 Flashes - Inner Cover Is Open - Close the inner cover, power the printer off and then power it back on.
  • 7 Flashes - Ink Tank Not Installed Correctly – Open the lid of the printer and check for the flashing indicator lights on your ink cartridges. If any are flashing, they may be in the incorrect slot. Please refer to the color guide label on the carriage.
  • If you have eight (8) or more orange flashes on your Canon iP4820 Printer, please contact PhotoCake Technical Support at 1-855-441-6197.
Am I able to use any ink with the iP4820 Printer?

No. You should only use DecoPac authorized edible ink, as it has been specifically designed for optimal performance for your printer and software.

If I have a Copy Confection system, will the iP4820 Printer work if I convert to the PhotoCake® system software?

Yes. The iP4820 Printer is fully compatible with the PhotoCake® system software.

Am I able to use any type of Edible Paper with the iP4820 Printer?

No. You can use any edible paper available from DecoPac or an authorized DecoPac distributor. Using other brands of edible paper can cause problems with your printer and possibly void your warranty.

Does the iP4820 Printer have a removable Print Head?

Yes, the print head in the iP4820 is removable. Please ensure you are following proper maintenance recommendations and replacing the print head periodically to keep your printer functioning correctly.

How often does the printhead need to be replaced in the iP4820 Printer?

We recommend that the printhead be replaced two (2) to three (3) times per year.

If I need to replace my iP4820 Printer, will I get the same model of Printer?

No. The iP3500 is no longer available. You will receive a newer model as a replacement. Please note that the inks and printhead for your current printer will not be compatible with the new replacement printer.

PRINTER - Canon iP3500

Why is there a flashing orange light on my Canon iP3500 Printer?

A flashing orange light indicates an error with your Printer. The number and pattern of the orange flashes can alert you to the type of error. For your reference, below is a list of the error messages. If you are unable to recognize the pattern of orange flashes or the error message itself, simply contact PhotoCake Technical Support and we will be happy to help!

  • 1 Flash, or Green and Orange lights both flashing - Carriage Error - Contact PhotoCake Technical Support at 1-855-441-6197.
  • 2 Flashes - Out Of Paper - Insert the edible paper, then press the resume button to the left of the orange light to continue printing.
  • 3 Flashes - Paper Jam - Open the lid of the Canon iP3500 Printer and inspect it for any visible obstructions that could be causing the paper jam. If located, remove any obstructions. Restart the printer and see if the error message has disappeared.
  • 4 Flashes - Ink Tank Missing/Empty – Open the lid of the printer to ensure you have each ink cartridge inserted. If one or more of the ink cartridges are empty, please replace them, close the lid of the printer and wait for the printer power light to return to a solid green.
  • 5 Flashes – Printhead Defective or Not Installed – Open the lid of the printer and see if the printhead is inserted into the ink carriage. If the printhead is in the carriage, all the light indicators will be illuminated on the ink cartridges. Once this is verified and if the error continues, please replace the printhead.
Am I able to use any ink with the iP3500 Printer?

No. You should only use DecoPac authorized edible ink, as it has been specifically designed for optimal performance for your printer and software.

If I have a Copy Confection system, will the iP3500 Printer work if I convert to the PhotoCake® system software?

Yes. The iP3500 Printer is fully compatible with the PhotoCake® system software.

Am I able to use any type of Edible Paper with the iP3500 Printer?

No. You can use any edible paper available from DecoPac or an authorized DecoPac distributor. Using other brands of edible paper can cause problems with your printer and possibly void your warranty.

Does the iP3500 printer have a removable print head?

Yes, the print head in the iP3500 is removable. Please ensure you are following proper maintenance recommendations and replacing the printhead periodically to keep your printer functioning correctly.

How often does the printhead need to be replaced in the iP3500 Printer?

We recommend that the printhead be replaced two (2) to three (3) times per year.

If I need to replace my iP3500 Printer, will I get the same model of printer?

No. The iP3500 is no longer available. You will receive a newer model as a replacement. Please note that the inks and printhead for your current printer will not be compatible with the new replacement printer.

SCANNER

Why is the photo I am trying to scan not being recognized by the scanner?

Ensure that the photo is placed face down on the scanner. If the photo is properly placed yet still not being detected by the scanner, draw a border around the image as the image may be too light to be detected without the added border.

My Copy Confection scanner is no longer working, can I replace it with any scanner?

No. It is required to use the scanner provided by DecoPac to ensure full compatibility with the software and for troubleshooting support purposes. Please contact PhotoCake Technical Support at 1-855-441-6197 to review your replacement options.

CONTROLLER - Acer Hub

What are the possible Acer Hub models?

The possible Acer models are: Veriton VX6640G, Veriton VX6630G and Veriton VX6620G.

How do I power on my Acer Hub and System?

To power your system on, press the power button located next to the silver bar by the Acer logo.

What memory format is supported by the media reader?

The media reader allows use of a Compact Flash (CF) card, an xD card, a MultiMedia card, a Memory Stick Card (MS card), a Secure Digital (SD) card, or a flash drive.

Am I able to use any mouse or keyboard with my system?

No. It is required to use the mouse and keyboard provided by DecoPac to ensure full compatibility with the software and for troubleshooting support purposes.

How many cables should I have connected to the Hub?

There should be a total of seven (7) cables connected: four (4) USB cables, one (1) video cable, one (1) audio cable, and one (1) power cable.

What is the correct way to position my Hub, vertical or horizontal?

This normally depends on the spaced allowed for the system. Either orientation is acceptable as long as you ensure you are still able to load a disc into the DVD drive.

Where do I find the serial number for my Acer Hub?

The hub serial number is a long number located on the left side of the Acer hub case that will start with either 'PS' or 'DZV'.

What if I am missing a cable or have a broken cable?

Please contact PhotoCake® Technical Support at 1-855-441-6197 for assistance acquiring a replacement cable.

CONTROLLER - Lenovo Hub

What are the possible Lenovo models?

The possible Lenovo models are: 5049, 7303, and 6258.

How do I power on my Lenovo hub and system?

To power your system on, press the power button which is a circle button with a white dot in the middle of it.

What memory format is supported by the media reader?

The media reader allows use of a Compact Flash (CF) card, an xD card, a MultiMedia card, a Memory Stick Card (MS card), a Secure Digital (SD) card, or a flash drive.

Am I able to use any mouse or keyboard with my system?

No. It is required to use the mouse and keyboard provided by DecoPac to ensure full compatibility with the software and for troubleshooting support purposes.

How many cables should I have connected to the Hub?

There should be a total of seven (7) cables connected: four (4) USB cables, one (1) video cable, one (1) audio cable, and one (1) power cable.

What is the correct way to position my hub, vertical or horizontal?

This normally depends on the spaced allowed for the system. Either orientation is acceptable as long as you ensure you are still able to load a disc into the DVD drive.

Where do I find the serial number for my Lenovo hub?

The hub serial number is a long number located on the right side or the back of the Lenovo hub case that will usually start with '1S'.

What if I am missing a cable or have a broken cable?

Please contact PhotoCake® Technical Support at 1-855-441-6197 for assistance acquiring a replacement cable.

Mouse & Keyboard

My keyboard is no longer fully functional after I upgraded to the PhotoCake® software. Why?

  • The PhotoCake® System was designed with an on-screen keyboard. While your external keyboard will continue to work for some functions, we recommend using the keyboard built into the PhotoCake® System.
  • Note: Please keep your external keyboard attached as we may need it for future troubleshooting if the need arises.
My mouse has stopped working, can I replace it with any store bought Mouse?

No. It is required to use the mouse provided by DecoPac to ensure full compatibility with the software and troubleshooting support purposes. Please contact PhotoCake® Technical Support at 1-855-441-6197 to order a replacement.

Spring/Fall Updates

Where can I obtain updated software for my Copy Confection System?

The Copy Confection System is no longer receiving software or library updates. Please contact PhotoCake® Technical Support at 1-855-441-6197 to discuss your options.

I am no longer able to order the licensed image CDs that I was previously ordering from Bakery Crafts for my Copy Confections System. Will DecoPac make these available again?

DecoPac has a limited number of Licensed Image CDs available for the Copy Confection System. Please contact DecoPac Customer Service for availability.

How often will I receive PhotoCake® software updates for my converted System?

PhotoCake System updates are sent twice a year, in Spring and Fall.

What is included with the PhotoCake® update?

The PhotoCake® update packet will include: A The Magic of Cakes© (TMOC) Booklet for bakery customers to view, a software disc containing new images and software enhancements, a Cake Decorator’s Reference Guide, Not Available stickers, and a list of discontinued items.

Do I need to sign up to receive the PhotoCake® Update?

No. Providing you have an active account with DecoPac and your Copy Confection System has been converted to the PhotoCake software, you will automatically receive PhotoCake® Updates bi-annually.

Accessories

Do I need to purchase a stand for my PhotoCake® Conversion system?

No, purchasing a stand is not required. The stand helps locations that have limited counter space keep their system components organized.

How many different types of stands are available for purchase?

DecoPac offers a variety of stands for your PhotoCake® system, from a two-tiered countertop stand to a desk with wheels. These items are not included with the purchase of a PhotoCake® system and are sold separately. You can find more details on DecoPac.com, or by calling 1-855-441-6197.

Do any of the stands come pre-assembled?

No. For shipping purposes, the stands that we offer do not come pre-assembled. However, assembly is easy to do and instructions are provided.

I have lost the instructions on how to assemble my stand. Where can I obtain these instructions?

Please contact PhotoCake® Technical Support at 1-855-441-6197 for instructions.

I received my PhotoCake® IV stand but I am missing pieces and/or hardware to assemble it. Who do I contact?

We are sorry for this inconvenience. Please contact PhotoCake® Technical Support at 1-855-441-6197 to notify us of this issue.

Marketing Materials

I am missing materials from my PhotoCake® Conversion merchandising kit. Who do I contact?

If you are missing any of the marketing materials from your PhotoCake® Conversion Merchandising kit, please call us at 1-855-441-6197 and we will ensure the missing materials are shipped to your location as soon as possible.

Can I order extra Point of Sale (P.O.S.) materials?

Yes, these are available to order separately. Please contact PhotoCake Technical Support at 1-855-441-6197 or your DecoPac Sales Representative for more details.